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Quick answers
How do I cancel my subscription?
Through the store where you subscribed. On iPhone/iPad: Settings → your name → Subscriptions. On Android: Google Play → Payments & subscriptions → Subscriptions. Access continues until the end of the paid period.
I changed devices. How do I restore my purchase?
Sign in with the same App Store or Google Play account and tap "Restore purchases" in the parents' area.
The mic doesn't recognize my child's voice.
Check that the app has microphone permission in your device settings and try a quieter spot. If it keeps happening, send us a message with your device model.
How do I request a refund?
Payments are handled by Apple or Google, so refunds are requested directly from them: reportaproblem.apple.com (Apple) or your Google Play order history.